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Old 17th June 2017, 10:40 PM
rivergirl rivergirl is offline
FTDNA Customer
Join Date: Jul 2006
Posts: 796
No Project emails

I have realised I am not getting any emails from FTDNA for new member request, new orders or results for at least 2 weeks, possibly longer. This is for 6 projects. I've checked my email and it is correct.
Anyone else having issues with no emails from FTDNA?
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Old 18th June 2017, 06:25 AM
Jim Barrett Jim Barrett is offline
FTDNA Customer
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,201
I'm getting messages regularly. I understand the FTDNA has marked some email addresses as bad from time to time for different reasons. You should check with FTDNA to see if this is what has happened with your address. If it is they can reset it.
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Old 18th June 2017, 01:17 PM
The_Contemplator The_Contemplator is offline
FTDNA Customer
Join Date: Jun 2015
Posts: 833
If you ever clicked on the "unsubscribe" link at the bottom of any FTDNA email you received, that would explain it. As Jim states, contacting FTDNA so they can fix whatever caused you to stop receiving emails is the way to go.
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Old 19th June 2017, 12:19 AM
rivergirl rivergirl is offline
FTDNA Customer
Join Date: Jul 2006
Posts: 796
Thanks Jim, I will send them a message.

No I have not unsubscribed from their newsletters.
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