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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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Old 28th June 2018, 07:31 AM
JoMac53 JoMac53 is offline
FTDNA Customer
Join Date: Jun 2018
Posts: 2
Can't add people to family tree, can't submit request for help

Edited to add this problem has been solved. My son had added tracking blocking software to my computer that I didn't know about. I just found it and turned it off and adding new people to my tree works instantly now.

I can't add any new people to any of the existing trees I manage under different kit #s, inclusing my own. When I've added the info and click submit it just hangs, spinning and spinning for hours. I tried to find the "Technial" section following the instructions, and only see "Questions" or "Submit a Request" so I tried that. It asks for a valid email address in red letters but there's box to enter one into, and the Submit button doesn't work without it. So hoping I can get help with this here. I'm using Win7 with Firefox 61.0 (64-bit). I don't think you really need a screen shot since it's not showing any kind of error code, just the usual spinning when FF is hung up. This has been going on for over 2 days now. Thank you.

Last edited by JoMac53; 28th June 2018 at 07:40 AM. Reason: Problem solved
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