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Announcements and New Features Announcements of changes at Family Tree DNA and to the FTDNA website. This is also for general communications by FTDNA staff.

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  #11  
Old 13th November 2016, 10:17 PM
MMaddi MMaddi is offline
yDNA: R-CTS2509; mtDNA: T2e
 
Join Date: Jul 2005
Location: Houston, TX
Posts: 3,391
Quote:
Originally Posted by Cameron View Post
It seems the emails are sent out on Monday in my local time, but the linked offer web page returns a 404 - page not found.

So it seems the offer is valid from Monday "some part of USA" time.
FTDNA is located in Houston, which is in Central Time Zone. Right now it's 10:16 PM in Houston. So, the first coupons should appear in accounts in the next 10 or 12 hours.
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  #12  
Old 26th January 2018, 05:43 AM
Marina Marina is offline
FTDNA Customer
 
Join Date: Jan 2018
Posts: 1
How can I order mtDNA test?

Hello,
I ordered Family Finder at https://www.testdnk.com.ua in Ukraine.
How can I order a new test? Can I do it directly? Samples are in the lab.
My kit number is 767753
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  #13  
Old 26th January 2018, 06:20 AM
prairielad prairielad is offline
FTDNA Customer
 
Join Date: Feb 2011
Location: Canada
Posts: 2,005
Quote:
Originally Posted by Marina View Post
Hello,
I ordered Family Finder at https://www.testdnk.com.ua in Ukraine.
How can I order a new test? Can I do it directly? Samples are in the lab.
My kit number is 767753
If it was a FamilytreeDNA tested kit,
Log into your FTDNA kit and click on the upgrade button. All available tests will be listed.

Last edited by prairielad; 26th January 2018 at 06:24 AM.
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  #14  
Old 6th June 2018, 07:42 AM
RobertCasey RobertCasey is offline
FTDNA Customer
 
Join Date: Nov 2016
Posts: 4
How to determine current retail prices of YSTR upgrades ?

Quote:
Originally Posted by prairielad View Post
current upgrade price from 37 to 67 is $99USD
Can anyone tell how to find the current non-sale prices of YSTR upgrades ? When I log in as admin and pull up a 37 marker tester in my project - it only gives me sales price. When I now use his link to YDNA Prices, I now get a Access Denied - even though I have "Full Access" and he has YDNA Opt to Sharing enabled.

I need the step by step instructions on how to determine the retail prices as we are considering send out a bulk email to our project about the substantial discounts going on and encourage upgrades from 37 to 67 markers by matching the sales price reduction. I hate to use $99 and find out that the normal price is actually $79 already. It is really maddening that FTDNA has no list of normal prices during sales for YSTR upgrades.
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  #15  
Old 8th June 2018, 07:53 PM
Conat Conat is offline
FTDNA Customer
 
Join Date: Mar 2016
Posts: 73
The Y-STR upgrade offer doesn't currently seem to be showing up when you click the Upgrade button. It might be due to the sale that is ongoing.
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  #16  
Old 9th June 2018, 09:41 AM
KATM KATM is online now
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,073
RobertCasey, ISOGG has a page showing the non-sale FTDNA Y-DNA and mtDNA upgrade prices. The page was last updated on 10 December 2016, but perhaps the prices haven't changed since then.

This blog post by Roberta Estes has the current sale prices, including Y-DNA upgrades, but doesn't show the regular prices for them.
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  #17  
Old 9th June 2018, 04:48 PM
Jim Barrett Jim Barrett is offline
FTDNA Customer
 
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,232
Straight from FTDNA (when approved):
Attached Images
File Type: jpg Upgrade 1.JPG (20.5 KB, 5 views)
File Type: jpg Upgrade 2.JPG (23.8 KB, 4 views)
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  #18  
Old 9th June 2018, 10:07 PM
KATM KATM is online now
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,073
Could you show from which FTDNA page you got the images? I checked the current sale page, but didn't see what you posted for the Y-DNA upgrades for STR tests, or any obvious links to such. Apparently the ISOGG page for pricing is not up to date. Thanks for finding current information, though.
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  #19  
Old 10th June 2018, 06:47 AM
Jim Barrett Jim Barrett is offline
FTDNA Customer
 
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,232
No I can't. It was in an email I received from FTDNA on June 7th.
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  #20  
Old 10th June 2018, 07:51 AM
KATM KATM is online now
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,073
Ah, thank you. I see that I received that email also, but my email program does not automatically load remote content (the images). Since I already knew there was a sale, and had seen the sale prices elsewhere, I didn't bother to opt to show the images. I have now checked, and can also see what you posted now.

I had received a prior Father's Day sale email message on June 4, but it didn't show pricing.
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