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Family Finder Advanced Topics Advanced discussion about Family Tree DNA's Family Finder Product.

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  #1  
Old 21st February 2018, 05:29 PM
jnos363 jnos363 is offline
FTDNA Customer
 
Join Date: Dec 2017
Posts: 1
Transfer ??

Not sure if this is the correct place, but I will start.

Last fall I tested with Ancestry, and did the transfer. My Ancestry test was recent, and had to run it through a conversion program to upload. that should have been a clue.

I have been reading that Ancestry transfer done with newer chip will get fewer matches, than if I had tested at FTDNA


Subsequent to the transfer, I did a Y-111 at FTDNA>

At this point, I want to discard the at transfer and order a new FF

I want to end up with Y and FF on same kit

any advice
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  #2  
Old 21st February 2018, 07:03 PM
KATM KATM is offline
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,028
Your best bet is to contact Customer Support, using the link at the top right. You can either phone them during the hours shown on that page, or submit the support request form.

If you submit the form, make sure your browser displays the "reCaptcha" portion, or else you won't be able to submit your support request. If it doesn't show, try another browser. For the support category in the drop menu, "Transfer or raw data questions" might be the closest category for your situation.
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Old 22nd February 2018, 05:39 AM
ech124 ech124 is offline
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Join Date: Jul 2011
Posts: 220
I think you can order the test through your existing transfer account. If you paid the 19 dollar unlock fee, I believe the policy is to discount that from the purchase price of familyfinder. Start the order (not obligated to buy until you give your credit card) and if you see the discounted price on the last screen, you know you are on the right track.

If on the other hand, you already started a 2nd kit number account when you did your Y test, you must contact customer support to merge them.

Last edited by ech124; 22nd February 2018 at 05:47 AM.
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