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  #1  
Old 20th March 2018, 05:19 PM
LornaHen LornaHen is offline
FTDNA Customer
 
Join Date: Feb 2009
Posts: 23
How to hand over project admin to a new person?

Can someone point me to a step by step guide to allocate one of my projects to someone else please?

I've tried sending the volunteer the invite to be admin twice now and they've not been received.

I presume also that he needs to apply for a GAP log in?
Or do I have to advise FTDNA to supply him with one?
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  #2  
Old 21st March 2018, 08:39 AM
Jim Barrett Jim Barrett is offline
R-BY39877
 
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,260
When everything is working correctly - you send an invitation which causes an email to be sent to that person, they accept, FTDNA sends them a GAP ID and password.

I sent a co-admin invitation yesterday. I'll report what happened when I find out.
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  #3  
Old 5th May 2018, 01:05 AM
CindyNunn CindyNunn is offline
FTDNA Customer
 
Join Date: Nov 2015
Posts: 1
Question...

I have an admin who accepted the invite about 6 months or so ago. They never received anything to get a GAP account. Now they are getting hundreds of emails with alerts about matches, but cannot access their account to turn them off or to leave as admin. What can we do?
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  #4  
Old 5th May 2018, 06:33 AM
Jim Barrett Jim Barrett is offline
R-BY39877
 
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,260
#1 Best Option.
FTDNA has repeatedly sent messages to admins providing an email address for admins to use to report problems. Use it.

#2 Next Best Option
Call FTDNA using the number at the bottom of this page - (713) 868-1438. Call between 9 AM and 4 PM (Houston, Texas time) Monday through Thursday.

#3 Last Resort
Use the "Customer Support" link at the top of the page, scroll down to the "Open a Request" link and use it to send a message. Hopefully, before the end of the week you hear back.

FTDNA has repeatedly sent messages to admins providing an email address for admins to use to report problems. Use it.
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