Go Back   Family Tree DNA Forums > Family Tree DNA Communications > Grumbles & Gripes

Grumbles & Gripes This is a place for free and open grumbling, griping, and venting about anything and everything about DNA, companies, and genealogy that irks you. You may even come here to complain about the Forums and how they are run.

Reply
 
Thread Tools Display Modes
  #11  
Old 13th May 2017, 05:35 PM
coltrane+coffee coltrane+coffee is offline
FTDNA Customer
 
Join Date: Apr 2017
Posts: 6
Angry

same here, paid to transfer my data in on April 30 and the matches showed up but still nothing from myOrigins. I feel like they took my money and left me high and dry. It's not like they had to actually process any dna, they have the raw file. It should be quite simple. But maybe in another "24-72 hours"
Reply With Quote
  #12  
Old 13th May 2017, 11:45 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 837
I can totally understand the frustration. At first many were having issues with the matches not showing up and that has mainly been resolved. I don't have an update as to when the myOrigin data will be corrected, other than it is taking longer than they had initially hoped. I am sorry for this, and I relay information from the forum to my managers so they are aware of the sentiment these types of problems cause.

-Darren
Family Tree DNA
Reply With Quote
  #13  
Old 15th May 2017, 07:27 AM
onewayroad onewayroad is offline
FTDNA Customer
 
Join Date: May 2017
Posts: 2
Also having this issue... Paid to upload data April 27th and still says 24-72 hours...
Reply With Quote
  #14  
Old 16th May 2017, 01:00 AM
MMonti MMonti is offline
FTDNA Customer
 
Join Date: May 2017
Posts: 1
same issue

Same issue here.
I have uploaded my raw data on May 2nd and still no results available.
Any update/solution?
Reply With Quote
  #15  
Old 19th May 2017, 05:10 AM
Andrewid Andrewid is offline
FTDNA Customer
 
Join Date: May 2017
Posts: 4
Still waiting...

Still no update on when (and whether!) this matter will be resolved. Has anyone else now received his ancestry unlock report?

@Darren sent you a private message yesterday on this issue.

Thanks.
Reply With Quote
  #16  
Old 19th May 2017, 01:34 PM
MAS MAS is offline
FTDNA Customer
 
Join Date: May 2017
Posts: 1
The IT Staff at FTDNA must be understaffed, incompotent or both. That or FTDNA, once they have our genetic data, has no
real incentive to provide matches, unless we raise a real stink. Maybe we should start e-mail and social media blasting the executive leadership at FTDNA, or reaching out to State AGs. The normal customer service channels simply aren't working.

Darren, why can't you provide a clear, concise explanation as to what is happening with our autosomal transfers and what your IT Department is doing to correct it?
Reply With Quote
  #17  
Old 19th May 2017, 10:18 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 837
The majority of members in this thread are discussing the lack of myOrigin results after paying for the unlock. This looks to be corrected as in pulling up the accounts it seems all of the myOrigin results are now posted.

SAR, I had sent you a reply to your email but I have not heard back from you. The majority of transfers will get their matches quickly. There is a bug (I do not have the specific technicalities of it) that is causing the system not to generate the matching list. I don't know if this will be fixed by next week or if it will take another, but it is being worked on. If you would prefer not to wait for the fix, I can have the data removed and the account deleted and you could upload the data at a later date should you wish. Please let me know. I am sorry for the inconvenience.

-Darren
Family Tree DNA
Reply With Quote
  #18  
Old 21st May 2017, 06:14 AM
srjuk srjuk is offline
FTDNA Customer
 
Join Date: Mar 2017
Posts: 5
Shut down ticket submission

Is it just me or does the SUBMIT button for contact not do anything now...

Still waiting since 1st May!
Reply With Quote
  #19  
Old 25th May 2017, 02:55 AM
srjuk srjuk is offline
FTDNA Customer
 
Join Date: Mar 2017
Posts: 5
Darren, this is not true. I am still waiting since 1st May!


Quote:
Originally Posted by Darren View Post
The majority of members in this thread are discussing the lack of myOrigin results after paying for the unlock. This looks to be corrected as in pulling up the accounts it seems all of the myOrigin results are now posted.

SAR, I had sent you a reply to your email but I have not heard back from you. The majority of transfers will get their matches quickly. There is a bug (I do not have the specific technicalities of it) that is causing the system not to generate the matching list. I don't know if this will be fixed by next week or if it will take another, but it is being worked on. If you would prefer not to wait for the fix, I can have the data removed and the account deleted and you could upload the data at a later date should you wish. Please let me know. I am sorry for the inconvenience.

-Darren
Family Tree DNA
Reply With Quote
  #20  
Old 10th June 2017, 02:52 AM
Rancher Rancher is offline
FTDNA Customer
 
Join Date: May 2017
Posts: 4
41 days and counting here.... Worst of all, I asked Support to just delete the kit and I will would then buy a standard kit from FTDNA, but not even that was done. I've had 3 "real" Family Finder kits for other people processed from the ground up since, but I cannot do much with them since the transferred kit is problematic.
Reply With Quote
Reply

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
We'll get around to it.....one of these days JD Edwards Grumbles & Gripes 16 19th July 2016 03:15 PM
Prepaid Return Postage option? rod Features Requests & Bug Reports Area 8 31st January 2014 02:15 AM
Prepaid Return Postage option? rod Group Administrators - Advanced Chat 0 14th June 2013 01:05 PM
FF e-mail return 'failure to deliver' kermua Family Finder Advanced Topics 3 7th September 2010 04:04 AM
early return! batch 311 nekocat Batch Calendar 3 1st September 2009 05:27 PM


All times are GMT -5. The time now is 03:57 PM.


Family Tree DNA - World Headquarters

1445 North Loop West, Suite 820
Houston, Texas 77008, USA

Phone: (713) 868-1438 | Fax: (832) 201-7147
Copyright 2001-2010 Genealogy by Genetics, Ltd.
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.