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Forum: DNA and Genealogy for Beginners 20th June 2018, 01:58 PM
Replies: 1
Views: 83
Posted By KATM
You should have received a kit number and...

You should have received a kit number and password.

Use the kit number and password to log in to the FTDNA Sign-in Page (https://www.familytreedna.com/sign-in).
Once logged in, you will be on...
Forum: Grumbles & Gripes 19th June 2018, 11:28 PM
Replies: 6
Views: 169
Posted By KATM
When you submit a customer service request form,...

When you submit a customer service request form, you enter your email address. A confirmation email is sent to you, confirming that they received your request. This is usually sent within 24-48...
Forum: Grumbles & Gripes 19th June 2018, 09:18 PM
Replies: 6
Views: 169
Posted By KATM
It's been less than a day, so give it 24-48 hours...

It's been less than a day, so give it 24-48 hours to receive the confirmation email for your support request. See if you can retrieve the ticket number somehow in your browser history; otherwise,...
Forum: Grumbles & Gripes 19th June 2018, 01:24 PM
Replies: 6
Views: 169
Posted By KATM
You should receive a confirmation email ("Request...

You should receive a confirmation email ("Request Received"), indicating that Customer Support received your request. It will include a ticket number ("Request ID") for you to use in further...
Forum: Grumbles & Gripes 19th June 2018, 01:06 PM
Replies: 360
Views: 50,839
Posted By KATM
Many people note the bar code on the return...

Many people note the bar code on the return envelope, so they can track the package on the USPS website, to see when it reaches the Houston Post Office. It will show as being "delivered" at that...
Forum: Features Requests & Bug Reports Area 18th June 2018, 03:26 PM
Replies: 3
Views: 107
Posted By KATM
Are you referring to a file named in the format...

Are you referring to a file named in the format of "kit number_Chromosome_Browser_Results_date.csv," which is downloaded from the link "Download All Matches to Excel (CSV Format)" on the Chromosome...
Forum: DNA and Genealogy for Beginners 18th June 2018, 07:12 AM
Replies: 16
Views: 876
Posted By KATM
I viewed a video webinar by Blaine Bettinger (of...

I viewed a video webinar by Blaine Bettinger (of "The Genetic Genealogist" blog (https://thegeneticgenealogist.com)) a month or so ago, at Legacy Family Tree Webinars. It's no longer available for...
Forum: DNA and Genealogy for Beginners 17th June 2018, 02:46 PM
Replies: 19
Views: 422
Posted By KATM
In March 2018, I made a wordy post about the blog...

In March 2018, I made a wordy post about the blog reports (http://forums.familytreedna.com/showpost.php?p=450197&postcount=15) (with quotes) from the November Genetic Genealogy conference in Houston....
Forum: Family Finder Basics 16th June 2018, 11:50 AM
Replies: 15
Views: 1,383
Posted By KATM
I agree with what travers wrote.

I agree with what travers wrote.
Forum: Features Requests & Bug Reports Area 15th June 2018, 01:50 PM
Replies: 10
Views: 586
Posted By KATM
Nada.

If your FTDNA kit has Family Finder test results, then transferring your file from Ancestry (or any other company's qualifying autosomal results) will not add anything, and actually is not possible....
Forum: Grumbles & Gripes 15th June 2018, 01:31 PM
Replies: 3
Views: 214
Posted By KATM
I recently read that they will NOT be...

I recently read that they will NOT be re-introducing the search by location feature - just can't recall where.
Forum: Grumbles & Gripes 15th June 2018, 01:29 PM
Replies: 71
Views: 7,213
Posted By KATM
Call them to see what the status is, but during...

Call them to see what the status is, but during the hours shown at the link for Customer Support, at the top right of these pages, under the "Support" heading.
Forum: Grumbles & Gripes 15th June 2018, 07:37 AM
Replies: 71
Views: 7,213
Posted By KATM
I can only compare this type of situation with...

I can only compare this type of situation with one I had involving an upgrade to BigY. It turned out that the person testing ultimately did not have a sufficient amount of usable DNA in his sample to...
Forum: Family Finder Advanced Topics 14th June 2018, 12:53 PM
Replies: 8
Views: 352
Posted By KATM
Lyndon, I guess I didn't understand what you...

Lyndon, I guess I didn't understand what you meant, and probably still don't, but I hope that the others who have posted have answered your question sufficiently.
Forum: DNA and Genealogy for Beginners 13th June 2018, 07:09 PM
Replies: 4
Views: 528
Posted By KATM
I think also that some populations seem similar...

I think also that some populations seem similar to the algorithms used to determine which ethnicities you match, depending upon the amounts and combinations in your DNA. Your "combination" may...
Forum: Family Finder Advanced Topics 13th June 2018, 07:00 PM
Replies: 8
Views: 352
Posted By KATM
Because comparing Y-DNA and autosomal DNA (atDNA)...

Because comparing Y-DNA and autosomal DNA (atDNA) is like comparing apples to oranges. You can't compare them in the chromosome browser, which is set up for autosomal chromosomes #1-22 plus the X...
Forum: Paternal Lineage (Y-DNA STR) Basics 13th June 2018, 11:10 AM
Replies: 6
Views: 186
Posted By KATM
Yes, autosomal DNA is the appropriate test for...

Yes, autosomal DNA is the appropriate test for your situation. At FTDNA, it is called "Family Finder," and it is currently on sale for $59 through June 18th.

See "4 Kinds of DNA for Genetic...
Forum: DNA and Genealogy for Beginners 11th June 2018, 04:37 PM
Replies: 1
Views: 206
Posted By KATM
When you order the test, the process will ask if...

When you order the test, the process will ask if the person testing is male or female, and will also ask for the name of the tester. You can put your uncle's first and last name, with or without...
Forum: Grumbles & Gripes 11th June 2018, 02:28 PM
Replies: 71
Views: 7,213
Posted By KATM
On the other hand. . .

When you say "years old" earlier tests, how many years does that mean? Although FTDNA will store our DNA samples for 25 years, how many of them are viable for that length of time, and even at 5 or 10...
Forum: Grumbles & Gripes 10th June 2018, 08:49 PM
Replies: 10
Views: 310
Posted By KATM
I'm not familiar with how Vitagene's partnership...

I'm not familiar with how Vitagene's partnership with FTDNA works, and I can't find mentions of how the partnership works on either the Vitagenes or FTDNA websites.

Correct me if I'm wrong, but...
Forum: Grumbles & Gripes 10th June 2018, 02:10 PM
Replies: 10
Views: 310
Posted By KATM
Since you can access the FTDNA account, you must...

Since you can access the FTDNA account, you must have received a kit number and password from FTDNA. When you log in to your FTDNA account and click on the orange link in the left column, "Complete...
Forum: Announcements and New Features 10th June 2018, 07:51 AM
Replies: 20
Views: 4,412
Posted By KATM
Ah, thank you. I see that I received that email...

Ah, thank you. I see that I received that email also, but my email program does not automatically load remote content (the images). Since I already knew there was a sale, and had seen the sale prices...
Forum: Announcements and New Features 9th June 2018, 10:07 PM
Replies: 20
Views: 4,412
Posted By KATM
Could you show from which FTDNA page you got the...

Could you show from which FTDNA page you got the images? I checked the current sale page, but didn't see what you posted for the Y-DNA upgrades for STR tests, or any obvious links to such. Apparently...
Forum: Announcements and New Features 9th June 2018, 09:41 AM
Replies: 20
Views: 4,412
Posted By KATM
RobertCasey, ISOGG has a page showing the...

RobertCasey, ISOGG has a page showing the non-sale FTDNA Y-DNA and mtDNA upgrade prices (https://isogg.org/wiki/FTDNA_upgrade_prices). The page was last updated on 10 December 2016, but perhaps the...
Forum: myOrigins Basics 8th June 2018, 07:45 PM
Replies: 1
Views: 147
Posted By KATM
You are referring to some of the column headings...

You are referring to some of the column headings shown on your Family Finder Matches page. "The Family Finder Matches"...
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