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Forum: Features Requests & Bug Reports Area 7th March 2015, 10:15 AM
Replies: 6
Views: 1,335
Posted By efgen
Kevin, You disabled Speculative matches,...

Kevin,

You disabled Speculative matches, that's why some FF matches disappeared. Go back to your Match & Email Settings page and select "Yes" for Speculative :)

Elise
Forum: Features Requests & Bug Reports Area 7th February 2015, 10:33 AM
Replies: 30
Views: 4,767
Posted By efgen
Folks, We are aware of the issue and we're...

Folks,

We are aware of the issue and we're working to get it resolved.

The issue started getting reported in the very early morning hours in the U.S., before any of us were awake. Once we...
Forum: DNA and Genealogy for Beginners 28th January 2015, 01:11 PM
Replies: 11
Views: 2,897
Posted By efgen
This is not correct. A man has one X chromosome,...

This is not correct. A man has one X chromosome, inherited from his mother, and it gets passed down in-tact to all of his daughters.

A man's X chromosome may be a mixture of his mother's two X...
Forum: DNA and Genealogy for Beginners 22nd January 2015, 10:49 AM
Replies: 6
Views: 1,721
Posted By efgen
Steps and Genetic (not generic) Distance are the...

Steps and Genetic (not generic) Distance are the same thing.

In general, GD/Steps shouldn't change.

However, I can think of a few things that might cause a change:

1) The match's results...
Forum: Grumbles & Gripes 22nd January 2015, 10:37 AM
Replies: 10
Views: 2,119
Posted By efgen
Unfortunately, Customer Support received an...

Unfortunately, Customer Support received an overwhelming amount of email during the holiday sale in December, so I think they're still very backlogged. You'll get a response once they reach your...
Forum: Group Administrators - New and Begining Admins 19th January 2015, 04:06 PM
Replies: 2
Views: 1,336
Posted By efgen
Under Project Administration, choose Public...

Under Project Administration, choose Public Website. Then you'll see tabs for Background, Goals, News and Results -- each of those has a text box that you can just type into.

Elise
Forum: Features Requests & Bug Reports Area 8th January 2015, 07:22 AM
Replies: 10
Views: 2,087
Posted By efgen
Forums are working fine for me, and I'm also...

Forums are working fine for me, and I'm also using FireFox on Windows 8.1

I'm not sure offhand what might cause the issue you're describing, especially on 3 different browsers.

My first...
Forum: DNA and Genealogy for Beginners 8th January 2015, 06:31 AM
Replies: 4
Views: 2,269
Posted By efgen
To clarify, you ordered the Y-DNA33 to Y-DNA25...

To clarify, you ordered the Y-DNA33 to Y-DNA25 transfer/upgrade? In other words, you transferred your Ancestry.com values and upgraded to FTDNA's standard 25-marker test, correct?

The transfer...
Forum: BIG Y and SNP Discovery 31st December 2014, 12:20 AM
Replies: 9
Views: 2,063
Posted By efgen
Big Y is not on the Products page on the public...

Big Y is not on the Products page on the public website because it can't be ordered as a new kit -- it can only be ordered as an upgrade in myFTDNA by customers who have already done standard Y-DNA...
Forum: DNA and Genealogy for Beginners 31st December 2014, 12:16 AM
Replies: 13
Views: 9,515
Posted By efgen
Yes, you can transfer them into a new account for...

Yes, you can transfer them into a new account for yourself. Please see:

http://www.familytreedna.com/AutosomalTransfer

Elise
Forum: Grumbles & Gripes 31st December 2014, 12:11 AM
Replies: 7
Views: 2,281
Posted By efgen
Please ignore the letter about the Y-DNA transfer...

Please ignore the letter about the Y-DNA transfer and documentation -- that was definitely sent in error since you ordered an mtDNA test.

The only items that you need to send back for your mtDNA...
Forum: Features Requests & Bug Reports Area 26th December 2014, 03:00 PM
Replies: 7
Views: 3,025
Posted By efgen
I don't know how long ago you reported the...

I don't know how long ago you reported the original issue, but perhaps your email got caught up in the holiday sale backlog? Customer Support is doing their best to catch up on the backlog, but...
Forum: DNA and Genealogy for Beginners 22nd December 2014, 01:16 PM
Replies: 6
Views: 1,420
Posted By efgen
1 & 2: Yes. When you order, you'll be able...

1 & 2: Yes.

When you order, you'll be able to provide separate billing and shipping info. For the shipping info, enter your uncle's name or initials in the Name field, then enter "c/o Your...
Forum: Features Requests & Bug Reports Area 20th December 2014, 12:43 PM
Replies: 2
Views: 1,830
Posted By efgen
There was a delay in shipping kits ordered over...

There was a delay in shipping kits ordered over the long Thanksgiving weekend. However, to my knowledge, the shipping department caught up on that backlog. So kits ordered weeks ago certainly...
Forum: Grumbles & Gripes 19th December 2014, 03:21 PM
Replies: 3
Views: 1,535
Posted By efgen
Sounds like the page didn't load properly for...

Sounds like the page didn't load properly for you. Can you just try to re-load the page? You may need to force-refresh (Ctrl-F5 or Cmd-F5).

That said, you don't need to contact Customer Support...
Forum: Family Finder Basics 18th December 2014, 01:09 PM
Replies: 9
Views: 3,159
Posted By efgen
If you tested with 23andMe after about Oct/Nov...

If you tested with 23andMe after about Oct/Nov 2013, then you have V4.

If you tested between about Jan 2011 and Oct/Nov 2013, then you have V3.

If you tested before Jan 2011, then you have V2...
Forum: Features Requests & Bug Reports Area 18th December 2014, 01:07 PM
Replies: 7
Views: 3,025
Posted By efgen
Actually, a bug with the Welcome email was just...

Actually, a bug with the Welcome email was just fixed within the last hour, so please see if your issue is now resolved.

If your issue is still not resolved, please submit the issue to Customer...
Forum: Features Requests & Bug Reports Area 18th December 2014, 10:47 AM
Replies: 7
Views: 3,025
Posted By efgen
Please report this issue to Customer Support so...

Please report this issue to Customer Support so that it can be properly documented and reported to IT. Posting it here on the forum won't get it fixed :)

http://www.familytreedna.com/contact.aspx...
Forum: Paternal Lineage (Y-DNA STR) Advanced 16th December 2014, 02:28 PM
Replies: 25
Views: 9,376
Posted By efgen
I recently gave a webinar titled "Help, My Y-DNA...

I recently gave a webinar titled "Help, My Y-DNA Matches Have a Different Surname!" :)

You can view it here:

http://youtu.be/qiv0Ny6nvAY

Elise
Forum: Grumbles & Gripes 16th December 2014, 02:23 PM
Replies: 1
Views: 1,609
Posted By efgen
Sounds like the unlock got stuck. Customer...

Sounds like the unlock got stuck. Customer Support will get back to you and will be able to get it fixed. They're just working through an extremely high volume of email and phone calls due to the...
Forum: Family Finder Basics 14th December 2014, 06:19 PM
Replies: 15
Views: 4,031
Posted By efgen
The responses above are correct. To summarize: ...

The responses above are correct. To summarize:

- As long as they are both Family Finder (or mtDNA) orders, there's no issue with the lab processing, and the name/gender will just need to be...
Forum: Y-DNA Haplogroups & SNPs Advanced 13th December 2014, 01:47 PM
Replies: 4
Views: 3,020
Posted By efgen
Are P305 and V238 definitely negative, or do you...

Are P305 and V238 definitely negative, or do you just not have a positive result? Lack of a positive could mean negative or could mean no-call.

If you are certain that you are negative for these...
Forum: DNA and Genealogy for Beginners 13th December 2014, 01:35 PM
Replies: 19
Views: 5,030
Posted By efgen
Laizuregirl, I'm really sorry about this,...

Laizuregirl,

I'm really sorry about this, but unfortunately I think the haplogroup prediction that's showing in your father's account isn't real.

I just looked at your father's kit, and I don't...
Forum: Features Requests & Bug Reports Area 12th December 2014, 08:24 PM
Replies: 2
Views: 1,583
Posted By efgen
Send an email before the coupon expires, with...

Send an email before the coupon expires, with details about the issue and what you are trying to order: the kit number, which test, and the coupon code and amount of the coupon.

As long as the...
Forum: mtDNA - Genealogy Basics 10th December 2014, 12:44 PM
Replies: 3
Views: 2,309
Posted By efgen
keigh: Disabling mtDNA notifications via the...

keigh: Disabling mtDNA notifications via the Match/Email Settings page will also disable matching for your brother's mtDNA. But assuming you and your brother have the same results and therefore the...
Showing results 1 to 25 of 500

 
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