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Search: Posts Made By: Darren
Forum: Grumbles & Gripes 19th July 2018, 11:30 PM
Replies: 17
Views: 2,287
Posted By Darren
Okay, let's get back to the main topic please. ...

Okay, let's get back to the main topic please. Thanks

-Darren
Family Tree DNA
Forum: Announcements and New Features 14th May 2018, 11:39 PM
Replies: 10
Views: 1,726
Posted By Darren
Mike Maddi

Hello all,

It recently came to my attention that a long time Family Tree DNA contributor Mike Maddi has passed away. He did some moderation work in the forum and was a very active poster. He...
Forum: Announcements and New Features 11th May 2018, 10:55 PM
Replies: 31
Views: 7,066
Posted By Darren
When you delete the user account the data will...

When you delete the user account the data will also be deleted from the Ysearch.org database. A long time ago there was a Y base website that had some Y-DNA comparing options but I am not aware of...
Forum: Announcements and New Features 10th May 2018, 11:27 PM
Replies: 31
Views: 7,066
Posted By Darren
Ysearch and Mitosearch going out of business

Hello all,

I wanted to let you know that it looks like Ysearch and Mitosearch are finally going to be shut down. Management is aiming for the end of this month but the exact date has not been...
Forum: Grumbles & Gripes 18th April 2018, 11:42 PM
Replies: 18
Views: 5,216
Posted By Darren
I don't have a specific fix, but I am trying to...

I don't have a specific fix, but I am trying to get more information. I will pass along what I hear. I am sorry for this trouble.

-Darren
Family Tree DNA
Forum: Paternal Lineage (Y-DNA STR) Basics 3rd March 2018, 12:19 AM
Replies: 2
Views: 542
Posted By Darren
Carla, You can send me a private message...

Carla,

You can send me a private message with more details. I may be able to help. Please let me know.

-Darren
Family Tree DNA
Forum: Announcements and New Features 20th February 2018, 11:53 PM
Replies: 274
Views: 60,044
Posted By Darren
I agree, this is an old issue. Please start a...

I agree, this is an old issue. Please start a new thread should you wish to discuss gedmatch and their services.

-Darren
Family Tree DNA
Forum: Group Administrators - Advanced Chat 30th January 2018, 12:25 AM
Replies: 5
Views: 857
Posted By Darren
Hello GST, You can either send them to me...

Hello GST,

You can either send them to me or fill out the contact us form and set the category as bug report as that will automatically get funneled down the IT path.

-Darren
Forum: Group Administrators - Advanced Chat 17th January 2018, 12:23 AM
Replies: 5
Views: 857
Posted By Darren
Hi Gail, I can at least take a look at this...

Hi Gail,

I can at least take a look at this and try and help. Can you please send me a private message with the kit number and more information?

-Darren
Family Tree DNA
Forum: Grumbles & Gripes 11th January 2018, 10:46 PM
Replies: 18
Views: 5,216
Posted By Darren
Can you please send me a private message with...

Can you please send me a private message with your kit number. I would be happy to take a look and see what may be going on.

-Darren
Family Tree DNA
Forum: Features Requests & Bug Reports Area 11th January 2018, 10:41 PM
Replies: 2
Views: 587
Posted By Darren
jweaving, I can help you if you want to...

jweaving,

I can help you if you want to send me a private message. When you create a Ysearch account with a password you can get an error message. The system will still create the account. ...
Forum: Features Requests & Bug Reports Area 1st January 2018, 10:30 PM
Replies: 19
Views: 2,684
Posted By Darren
I tried something just now, disabling the...

I tried something just now, disabling the adblocker seems to have made the recaptcha appear again in both Firefox and Google Chrome, so that may be the issue.

-Darren
Family Tree DNA
Forum: Features Requests & Bug Reports Area 1st January 2018, 10:27 PM
Replies: 19
Views: 2,684
Posted By Darren
I was able to duplicate not getting the recaptcha...

I was able to duplicate not getting the recaptcha to appear on either Firefox, and Chrome but it is working on Microsoft Edge. I have reported this issue to the IT department. I am sorry for the...
Forum: Grumbles & Gripes 29th December 2017, 12:08 AM
Replies: 7
Views: 1,873
Posted By Darren
I don't have any updates yet on the BAM file, but...

I don't have any updates yet on the BAM file, but I will keep working on it and let you know what I hear.

-Darren
Family Tree DNA
Forum: Grumbles & Gripes 26th December 2017, 11:36 PM
Replies: 7
Views: 1,873
Posted By Darren
Let me check with my manager and I will see if I...

Let me check with my manager and I will see if I can get any news on this.

-Darren
Family Tree DNA
Forum: Grumbles & Gripes 18th December 2017, 12:14 AM
Replies: 7
Views: 1,873
Posted By Darren
Hello, I am sorry for the old message. I...

Hello,

I am sorry for the old message. I will let the forum know once I have more information as to the BAM download time frame.

-Darren
Family Tree DNA
Forum: Features Requests & Bug Reports Area 15th December 2017, 12:11 AM
Replies: 19
Views: 2,684
Posted By Darren
Hello, Can you send me a PM with the issue...

Hello,

Can you send me a PM with the issue ID? I would be happy to take a look.

-Darren
Family Tree DNA
Forum: Features Requests & Bug Reports Area 13th December 2017, 11:35 PM
Replies: 19
Views: 2,684
Posted By Darren
The contact us form captcha is now working on...

The contact us form captcha is now working on Firefox as well. I confirmed this earlier today.

-Darren
Family Tree DNA
Forum: Paternal Lineage (Y-DNA STR) Basics 10th December 2017, 11:25 PM
Replies: 16
Views: 1,654
Posted By Darren
Please obscure member first names if posting a...

Please obscure member first names if posting a screen shot. Thank you.

-Darren
Family Tree DNA
Forum: Features Requests & Bug Reports Area 6th December 2017, 12:30 AM
Replies: 19
Views: 2,684
Posted By Darren
Hello, I have brought this up with my...

Hello,

I have brought this up with my manager. I verified I don't get the recaptcha using Firefox 57.0 so even clicking the submit button, nothing happens. It didn't matter if I used an ad...
Forum: Features Requests & Bug Reports Area 30th November 2017, 11:42 AM
Replies: 2
Views: 544
Posted By Darren
Hi Kom, If you post a screen shot of your...

Hi Kom,

If you post a screen shot of your match page please obscure the names and profile pictures of your matches. Thanks.

-Darren
Family Tree DNA
Forum: Grumbles & Gripes 10th November 2017, 12:30 AM
Replies: 1,469
Views: 230,163
Posted By Darren
Hi Karwiso, I am sorry for this. This was...

Hi Karwiso,

I am sorry for this. This was an error on the Family Tree DNA end in sending out an email by mistake that did not apply to your kit. This happened to quite a few people in your...
Forum: Features Requests & Bug Reports Area 9th October 2017, 11:23 PM
Replies: 12
Views: 1,841
Posted By Darren
I know the management team is aware of the issue...

I know the management team is aware of the issue but I don't have an update as to when it will be fully rectified. I am sorry for this frustration. I have seen one work around where you can click...
Forum: Announcements and New Features 14th September 2017, 11:49 PM
Replies: 55
Views: 9,105
Posted By Darren
Family Tree DNA will no longer allow for a new...

Family Tree DNA will no longer allow for a new test taker on a duplicate kit. If that makes sense. It used to be one could scratch off the barcode and hand write the new kit number, but this either...
Forum: Features Requests & Bug Reports Area 6th September 2017, 12:11 AM
Replies: 2
Views: 819
Posted By Darren
If you open up a support ticket with Family Tree...

If you open up a support ticket with Family Tree DNA staff they should be able to help recover or reset the password for Ysearch. You can also send me a private message and I would be happy to help....
Showing results 1 to 25 of 500

 
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