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-   -   Results Cannot be Transferred from Geno 2.0 Next Generation to FTDNA anymore (http://forums.familytreedna.com/showthread.php?t=41595)

TXjak 14th April 2017 02:13 PM

Results Cannot be Transferred from Geno 2.0 Next Generation to FTDNA anymore
 
I just received results from the new NatGeo Geno 2.0 Next Generation test by Helix.com and when I tried to use FTDNA's free transfer, I discovered that there is no way to transfer Helix's results to FTDNA.

The response I got from The Genographic Project was
Unfortunately we are unable to assist with Helix accounts and Helix results at this end of the project.

For all Helix account/results related questions, please call 888-557-4450 or contact via email at the following website: http://shop.nationalgeographic.com/company/emailUs.jsp, for more assistance in this matter.

I apologize for any inconvenience this has caused you, and I am sorry that I could not be of more help, I know this is extremely frustrating.
The response I got from NatGeo was
There aren't any options to export your raw data with our latest kits as of yet.

Customers are automatically added to our lab partner, Helix's platform which they plan on expanding on in the future. Since they've already sequenced your entire exome, and have that on hand, any future DNA service you would want from them, you'd already be sequenced for--and wouldn't pay to be sequenced again.

We are currently working on adding the functionality for users of the Helix kit to download their raw ANCESTRAL data for free.

When this becomes available, we intend to notify those customers by email of the new functionality.

Our lab partner [Helix] will also offer the option to download your FULL raw DNA data as well, at a yet to be disclosed price point in the future. You can contact them for more details on their platform and plans for allowing customers to access their raw data at 844-211-2070.
The response I got from Helix was
The Geno 2.0, powered by Helix, results are not able to be transferred to FTDNA. FTDNA and Helix do not have a partnership so the data cannot be transferred due to the variances In the data produced by FTDNA's genotyping testing and Helixs Exome+ sequencing.

Helix sequences 100x more data that Family Tree's genotype testing and their platform is not designed to interpret that data.
The response I got from Family Tree DNA was
Regarding this issue, Helix Genographic kits can unfortunately not be transferred to FTDNA.
So, no more free transfer from the Genome Project and no discounted Family Finder.

Hopefully, the responsible parties will update their web pages to reflect this change.


Xerxes82 15th April 2017 12:10 AM

Interesting...

If this is the case, I wonder if FTDNA will go back to offering a Deep Clade test to test multiple SNPs at a flat rate versus charging $39 per SNP test...

Jim Barrett 15th April 2017 06:00 AM

FTDNA has been offering SNP Pack testing for some time and the list keeps growing. Most SNP Packs cost $119, a few cost $99 and one cost $230. Then you have Big Y for $575.

abuelita 21st April 2017 09:38 AM

How do we now get the data removed from Helix?
 
Quote:

Originally Posted by TXjak (Post 438749)
I just received results from the new NatGeo Geno 2.0 Next Generation test by Helix.com and when I tried to use FTDNA's free transfer, I discovered that there is no way to transfer Helix's results to FTDNA.

Right. Fortunately we realized this after just one kit and have had everyone else tested directly at FT. So - how do we get the raw data removed from Helix? I'm very much offended by their policies. I want it out of there!

abuelita 21st April 2017 10:24 AM

From the Helix site:
Note: "If you no longer want to purchase products through Helix, you may close your account here. When closing an account, we retain genetic and order history information (such as contact and transaction data) for auditing and compliance purposes."

stibo 3rd June 2017 07:26 PM

As I understand it, US customers now get "Helix" geno 2.0 kits, where as the older geno 2.0 next generation kits are still sold to customers in Canada and elsewhere, I think these kits can still be transferred.

DavidFB 5th June 2017 02:17 PM

Retention
 
Quote:

Originally Posted by abuelita (Post 439078)
From the Helix site:
Note: "If you no longer want to purchase products through Helix, you may close your account here. When closing an account, we retain genetic and order history information (such as contact and transaction data) for auditing and compliance purposes."

Keep in mind that most labs share the genome data with research partners for research projects. They can't delete user genomes or it would wreck the compiled data.

DavidFB 5th June 2017 02:20 PM

Quote:

Originally Posted by stibo (Post 440589)
As I understand it, US customers now get "Helix" geno 2.0 kits, where as the older geno 2.0 next generation kits are still sold to customers in Canada and elsewhere, I think these kits can still be transferred.

Right. Currently outside the US, you still get the older black cheek swab kits that are tested at and can be uploaded to FTDNA. However, the advantages of going through Genographic are reduced as the deep ancestry reporting is showing up on FT and 23andMe now.

I'm surprised NatGEo didn't deal with the issues more completely before the change.


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