Password change request

[sboyer]

I received an email from ftdna stating they had received a password change request for one of the kits I monitor. I never requested to change the password. Anyone else ever have this happen?

[dna]

Fishing?

Possibly it is another spammer harvesting passwords.

Is there a link to click? Does it really point to FTDNA website? (Do not click on it, some e-mail programs would allow you either to hover over the link to see the real target or view the source code.)

[sboyer]

In the email there is a new password. The old password doesn't work I haven't tried the new one. Waiting for ftdna to answer me from the posts on these board seems it will be a long wait if ever.

[LynCra]

If this is a kit you manage for someone else, then could the kit owner have made the password change themselves?

[sboyer]

It's my uncle's test he took the test years ago and doesn't want to be involved I handle it. He doesn't ever know the kit number.

[grahcom]

Is any other email address listed in the kit's profile? I manage a few of kits, so have 2 email address listed (so we both get notices etc) and either could request password change.

[dna]

In the email there is a new password. The old password doesn't work I haven't tried the new one. Waiting for ftdna to answer me from the posts on these board seems it will be a long wait if ever.

I would try the new password, and upon login I would change it immediately to something you are not using anywhere else.

However, you are right, the situation is a little unusual. I have never experienced it. Asking FTDNA was very prudent.